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Delete your Kinpath account

Last updated September 23, 2026

You can permanently delete your Kinpath account and the personal data we hold for you at any time. This page explains what gets deleted, what we may retain, and the two ways to make a deletion request.

What gets deleted

When your deletion request is processed, we permanently remove the following from our systems:

  • Your account profile (name, email, sign-in identifiers)
  • Child profiles you created (name, date of birth, context)
  • Household memberships and partner / caregiver invitations
  • Saved chats and conversation history
  • Personalized plan data and preferences
  • Subscription records (Kinpath-side; cancellation of an active subscription is handled separately — see below)

What we may retain

A limited amount of data may be retained where required by law, for fraud prevention, or in fully anonymized form for product improvement. Specifically:

  • Billing and tax records that we are legally required to keep
  • Server-side logs and crash diagnostics retained on standard rolling windows (typically 30–90 days)
  • Anonymized, aggregated analytics that cannot be linked back to you

For full details, see our Privacy Policy.

About subscriptions

Deleting your Kinpath account does not automatically cancel an active App Store, Google Play, or Stripe subscription. To cancel a subscription, manage it directly with the platform that processed your purchase:

Option 1 — Delete from inside the app (fastest)

If you still have the Kinpath Family app installed, this is the quickest path:

  1. Open the Kinpath Family app and sign in.
  2. Tap the Settings tab.
  3. Scroll to the Account section.
  4. Tap Delete account.
  5. Confirm. Your account and data are deleted immediately.

Option 2 — Request deletion by email

If you can no longer access the app, send a deletion request to the address below. We honor every verified request within 30 days, in line with our Privacy Policy and applicable law (CCPA / GDPR).

Email

support@kinpath.family

Subject line

Account deletion request

What to include

  • The email address associated with your account
  • A brief sentence confirming you are the account owner and authorize deletion

We will reply within 5 business days to confirm receipt and may ask one verification question to make sure the request is from the account owner. Once verified, deletion is processed within 30 days.

Questions?

If you have any questions about deletion, our Privacy Policy, or what data we hold, email support@kinpath.family and we’ll get back to you.